By placing an order, You confirm that You have read, understood and accepted these following policy.
You are able to cancel the order and receive a full refund, if you request a cancelation by emailing us at firstname.lastname@example.org within 24 hours after placing the order.
Return & Refund Policy
To complete your return, we require a receipt or proof of purchase. Please email us at email@example.com with the subject line "Return Request" with the original receipt and reason for the return (If the return is due to defective or damaged product please include a picture of the defect/damage). Due to email spam incomplete requests may be deleted or go unanswered. Please see further details below.
- Late delivery is covered in our Shipping Policy with regards to back-orders and holiday delays and therefore are eligible for a full refund only if we have not shipped your order. We have 30 days by law to ship your order or notify you that it will be delayed while providing you an updated delivery timeline and full refund offer. We offer sufficient response time when making changes (2 days) so if we have shipped your order you are no longer eligible for the full refund.
- Final Sale Items are not eligible for returns, exchanges or refunds unless product received is defective or damaged in transit. These items are marked as such online during your purchase to alleviate confusion. Please carefully read the details in the Final Sale portion of this policy.
- Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment. Honey Locker reserves the right, at its sole discretion, to determine if returned merchandise is in new condition. Returns that do not meet our policy will not be accepted and will be returned to you.
- Custom hand-made to order items are not not eligible for refunds or returns unless they are damaged during delivery. All of our custom products use high definition photos of the actual product itself. to advertise We also inspect every custom order prior to shipping to verify it looks like what we have described.
- A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of receipt.
- Items Can Not Be Returned After 30 Days.
- Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system.
- These Items CANNOT Be Returned: Sanitary items such as creams, gels, oral hygienic products (snap on smile), intimate wear and any products used on the skin or internally.
- Remember to Keep the Tags On: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
- Return Center: Our return center is not the same location we ship from due to our QA process. We will provide you the correct address when you contact us.
PRODUCT RETURN GUIDELINES:
- Items must be sent back within 30 days of the delivery date.
- Items must be unused and have all original paperwork and accessories included as well as the original box, case or tag.
- Items must be free of stains or marks.
- Sanitary based products and undergarment products are non-returnable.
- Beauty products, cosmetics, and accessories are non-returnable.
- Returns are processed within 5-7 business days after your item(s) are received at our QA Center.
- If shipping was charged Fromtherocky will provide a pre-paid return label up to $9.99 per item; if return shipping exceeds this amount you will be responsible for covering the shipping costs to return your product/s. If you received a free shipping promotion you will be responsible for return shipping always.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund or store credit. Please email firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form with an RMA number and original receipt to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request emailed to you or download and print HL_Return_Form .)
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- All items returned open box or missing original content due to customer error but still are in new condition (e.g. missing users manual). Partial refunds in this situation will be communicated and offered in lieu of denying and returning product back to customer.
- All items returned due to an incorrect address being entered during checkout or because delivery was rejected, are subject to a 15% restocking fee (covers shipping and handling).
- All situations deemed as extenuating circumstances under Fromtherocky's discretion, may receive a partial refund offered prior to item being returned.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Final Sale Items
We love to offer the best deals and sometimes this results in a financial loss, especially if combined with a free shipping offer. Due to this all clearance items, promotional items on sale or purchases made using a discount code do not qualify for refunds or returns. We do accept returns for a refund or exchange on items damaged in transit. This policy is offered in addition to your federal, state and local legal rights.
We only replace items if they are defective or damaged upon delivery. All exchanges will be for the same color and size as the original order unless we are out of stock (alternatives will be offered if possible or refund processed). If you need to exchange please send us an email to firstname.lastname@example.org with the subject line "Exchange Request."
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved for a refund, a gift certificate will be emailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later time, we will provide a gift certificate to the gift giver and they will be notified of your return.
Return & Exchange Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
If you are shipping an item over $75, you should consider using a trackable shipping service that requires a signature or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Lost or Stolen Packages
In the case that your shipment is lost or damaged in transit:
- We are responsible for your new purchase until it reaches the Post Office
- You are responsible to file the claim with USPS
- We are not responsible for lost packages during transit.
- We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected.
- You are responsible for contacting your forwarding company to locate your package if you place an order and your shipping address is a forwarding address
- We are also not responsible for weather related damage or delays
Once your item ships we are no longer considered in possession of your order and have no control over the shipping process. Due to this we do not offer refunds for lost or stolen packages. We will gladly assist you with information needed to make a claim.
By making a purchase you agree to adhere to all aspects of this policy. Due to this any disputes filed will be provided this policy in determining the appropriate resolution. We offer links to this policy on every page so that our customers can make educated purchases and in order to proficiently run our company we enforce it. Please note we dispute ALL chargebacks as a "change of mind" with regards to this policy is not permitted.
Chargebacks filled with your bank will NOT be tolerated!
We use an e-commerce platform which works directly with banks both domestic and international. If you file a chargeback with your bank, your bank will contact us and allow us 75 days to prove if your chargeback is legitimate or not.
Once we provide your bank with evidence that the transaction you made was indeed legitimate and that the chargeback is fraudulent, your bank will then reverse the chargeback as well as charge you additional fees for filing a fraudulent chargeback.
We reserve the right to change, modify or update this policy at any time.Customer loyalty exceptions may be made on an individual basis. In such they are not part of any past practice that can be used to override this policy.
If you have any questions regarding this policy please email email@example.com